Phone: (641) 423-2412
Justin

Justin Burmester
Integrated Solutions
Email Justin

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Adam O-Connor
Integrated Solutions

SERVICE ADVISOR REMOTE

With your permission your dealer can remotely access your machine’s diagnostics systems via the JDLink infrastructure so they can make sure it’s running at peak performance. It’s like having your own personal infield technician who travels with your machine everywhere it goes. 

It saves you time on repairs as your dealer doesn’t have to make a visit to carry out a diagnosis and then a follow up visit with the appropriate parts. Instead they can remotely identify any issues, diagnose the problem and bring out the right parts – all in a single visit. 

REMOTE DISPLAY ACCESS

JDLink extends remote support capabilities to all machines equipped with a GreenStar 3 2630 Display. 

By utilizing the JDLink infrastructure John Deere Remote Display Access enables farm managers and dealers to remotely assist operators with machine setup, setting adjustments and operation – like being virtually in the cab. This means: faster service, maximized machine uptime. 

Whatever field tasks you are undertaking, the success of your operations is dependent on your operators knowing how to run the machines at peak performance. What happens if they need instant advice, e.g. how to adjust combine settings to current field conditions or how to setup automatic guidance on a tractor? Usually, you or a product specialist from Brakke Implement would drive out to the field to assist the operator. However, this does not only take a lot of time, but also limits machine uptime significantly. 

With John Deere Remote Display Access time-consuming support is a thing of the past! Utilizing the JDLink infrastructure, you or Brakke Implement can establish a live connection to the GreenStar 2630 display in the cab.

That means you’re able to advise your operators immediately of adjustments that will improve their efficiency – and your profitability. Using John Deere Remote Display Access will optimize the operation of your tractors, combines, forage harvesters and sprayers as well as maximize machine uptime. 

Your operators will be working confident in the knowledge that their machine settings are optimized to maximize their performance and that they make full use of available precision farming applications to further increase overall productivity. And that’s good news for you, too.

STELLAR SUPPORT

Stellar Support is a call center and a website that is available for dealer technical assistance. It handles subscriptions, product activations, software updates, training, different tools, and more. 
  

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